Privacy Policy

At Oslovers, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services.

Information We Collect

We may collect the following information from you:

• Personal Information: Name, email address, phone number, billing and shipping address
• Payment Information: Processed securely through PayPal; we do not store your full credit card information on our servers
• Usage Information: Information about how you use our website, including pages visited, time spent, and actions taken
• Cookies and Tracking Data: Data collected via cookies, web beacons, and similar technologies

How We Use Your Information

Your information is used to:

• Process and fulfill your orders
• Communicate with you regarding your orders and support requests
• Improve our website, products, and services
• Personalize your shopping experience
• Prevent fraud and ensure security
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience. This includes:

• Functional Cookies: Essential for website operation
• Performance & Analytics Cookies: Collected via Google Analytics to understand website performance and visitor behavior
• Advertising Cookies: Collected via Google Ads and Meta (Facebook) Pixel to show personalized promotions and measure campaign effectiveness
• Social Media Cookies: For sharing content or interacting with social platforms

You can manage or disable cookies through your browser settings, but some features may not function properly if cookies are disabled.

How We Share Your Information

We do not sell your personal information. Your data may be shared only in the following cases:

• With PayPal and payment processors for secure payment processing
• With shipping partners (e.g., UPS, DHL) to fulfill your orders
• With service providers who help us operate our website, advertise products, or analyze data
• When required by law, or to protect our rights and safety

Data Retention

We retain your personal information only as long as necessary to:

• Complete your orders and provide customer service
• Comply with legal obligations
• Analyze website performance and improve services

Once no longer needed, we securely delete or anonymize your information.

Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction or updating of your personal data
• Request deletion of your personal data where applicable
• Opt out of marketing communications
• Withdraw consent for cookies and tracking where applicable

To exercise these rights, please contact us using the information below.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no online system is completely secure, and we cannot guarantee absolute security.

Contact Information

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

Email: support@oslovers.com
Business Address: 6816 Simson St, Oakland, CA 94605, United States
Support Time: Monday to Saturday, 9:00 AM – 6:00 PM (EST)
Response Time: Within 24 – 48 business hours

Customer Satisfaction

Your privacy and trust are very important to us. We are committed to handling your personal information responsibly and ensuring you feel safe shopping with us.