Denim Made With Care For Modern Fashion
Refund Policy
We are committed to processing refunds fairly and efficiently. Refunds are issued under specific circumstances, including order cancellations, returns, and certain errors on our part.
Refund Eligibility
|
Scenario |
Refund |
Notes |
|
Cancel ≤ 12h |
Full refund |
No fee |
|
Cancel > 12h |
Refund minus 3% |
Before shipment |
|
Return – defective / wrong item |
Full refund |
Includes return shipping |
|
Return – change of mind / wrong size |
Refund minus return shipping |
Item must be eligible |
|
Final sale / clearance |
Not refundable |
Cannot be returned |
Refund Time Frame
- Refunds will be processed within 7 days after we receive and inspect the returned item or confirm eligibility.
- Refunds will be issued to the original payment method used during checkout.
- Order cancellations that do not require a return will also follow the same 7-day processing timeframe.
Processing Time
All refund requests are reviewed and handled by our support team within 3 business days after receiving the request.
Contact Information
If you have any questions regarding refunds, please contact us using the details below:
Email: support@oslovers.com
Business Address: 6816 Simson St, Oakland, CA 94605, United States
Support Time: Monday to Saturday, 9:00 AM – 6:00 PM (EST)
Response Time: Within 24 – 48 business hours
Customer Satisfaction
Customer satisfaction is our top priority. We aim to provide clear communication, fast processing, and fair resolutions for all refund requests. If any issues arise, our support team is always ready to assist and ensure the best possible outcome for the customer.
Oslovers is a brand owned and operated by Blue Skye and Denim LLC
Organization’s name: Blue Skye and Denim LLC
Address: 6816 Simson St, Oakland, CA 94605, United States
Email: support@oslovers.com
Support Time: 9:00 AM - 6:00 PM, Mon - Sat (EST)
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