Return Policy

Quick Summary

14-day return & exchange window
Final sale and clearance items are FINAL SALE – No returns or exchanges
Free return shipping if the item is defective or incorrect due to our error
Items must be unused, unwashed, and in original condition with all tags and packaging intact
Product-specific policies may apply — see product page for details
Contact: support@oslovers.com

Time Frame And General Condition

We accept return requests within 14 days from the date you receive your order. To be eligible for a return, items must meet the following conditions:

• Unused and unwashed
• In original condition
• With original tags and packaging intact

Items that show signs of wear, damage, or alteration may not be eligible for return or refund.

Return Process

To initiate a return, please follow these steps:

• Contact our support team via email with your order number and reason for return
• Wait for return approval from our team
• Follow the return instructions provided

All requests are reviewed and responded to within 3 business days.

Return Label

We provide a return label for eligible return requests. Customers are required to:

Download the return label, print and attach it to the return package

Defective Or Incorrect Items

If you receive a defective, damaged, or incorrect item, please:

a. Contact us within 48 hours of delivery
b. Provide clear photos of the product and packaging

We will review the case and offer: a replacement, or a full refund

Non-Returnable & Final Sale Items

The following items are not eligible for return or exchange:

• Final sale items
• Clearance products
• Items marked as non-returnable on the product page

Final Sale Items – Here’s Why

Final sale items are offered at discounted prices and cannot be returned or exchanged due to:

• Inventory limitations
• Hygiene and quality control reasons

Please review product details carefully before placing your order.

Exchange Policy

We offer exchanges for eligible items under the following conditions:

• Size or style issues
• Product availability

Exchange requests must follow the same conditions and timeframe as returns.

Shipping Cost For Returns & Exchanges

Return shipping costs are handled as follows:

If the return or exchange is due to our error: defective item and incorrect item sent. We will cover the return shipping cost.

If the return or exchange is due to customer reasons: change of mind and wrong size or style selected. The customer is responsible for the return shipping cost.

Refund Time Frame

Refunds will be processed within 7 days after we receive and inspect the returned item. Refunds will be issued to the original payment method used at checkout.

Processing Time For Returns & Exchanges

All return and exchange requests are reviewed and handled by our support team within 3 business days after receiving the request.

Contact Information

If you have any questions regarding returns or refunds, please contact us using the information below.

Email: support@oslovers.com
Business Address: 6816 Simson St, Oakland, CA 94605, United States
Support Time: Monday to Saturday, 9:00 AM – 6:00 PM (EST)
Response Time: Within 24 – 48 business hours

Customer Satisfaction

Customer satisfaction is our top priority. We strive to maintain a fair and transparent return policy to ensure you feel confident when shopping with us. If any issues arise, our support team is always available to help resolve them in the best possible way.