Shipping Policy

Product Information

We offer fashion products specializing in denim apparel and denim accessories, designed for everyday wear with a focus on comfort, durability, and modern style.

Shipping Rate

We offer a flat shipping fee of $5.95 for all eligible orders.

Processing & Transit Time

• Processing Time: 2 – 4 business days
• Transit Time: 8 – 10 business days

Orders placed before 2:00 PM (EST) will be counted as the same business day. Orders placed after 2:00 PM (EST), on weekends, or on public holidays will be processed on the next business day.

Estimated Total Delivery Time:
10 – 14 business days (excluding weekends and public holidays)

Please note that delivery times are estimates and may vary due to external factors such as weather conditions, carrier delays, or peak seasons.

Shipping Partners

We partner with trusted and reputable carriers, including UPS and DHL, to ensure safe and timely delivery. The shipping carrier may vary depending on the destination and specific order conditions.

Shipping Coverage

We currently ship within the United States only. Shipping is not available to Alaska, Hawaii, Puerto Rico, Guam, the U.S. Virgin Islands, APO/FPO/DPO addresses, or P.O. Boxes. Orders placed with restricted addresses may be canceled or refunded.

Order Tracking

Once your order has been shipped, a tracking number will be sent to your email.
You can use this tracking number to monitor your shipment status directly on the carrier’s website.

Delivery Issues

Please review the following situations carefully:

• Incorrect or Incomplete Address:
  We are not responsible for orders delivered to an incorrect address provided by the customer. Please ensure all shipping details are accurate before placing your order.
• Returned Due to Failed Delivery:
  If an order is returned due to no recipient available or refusal of delivery, additional reshipping fees may apply.
• Damaged During Transit:
  If your item arrives damaged, please contact us within 48 hours of delivery with photos of the package and product so we can assist you promptly.

Contact Information

If you have any questions regarding shipping, please contact us using the details below:

• Email: support@oslovers.com
• Business Address: 6816 Simson St, Oakland, CA 94605, United States
• Support Time: Monday – Saturday, 9:00 AM – 6:00 PM (EST)
• Response Time: Within 24 – 48 business hours

Customer Satisfaction

Customer satisfaction is our top priority. We are committed to providing clear communication, reliable shipping, and responsive support to ensure a smooth shopping experience. If you experience any issues with your order, please contact us and we will be happy to assist you.